Help Center

🧡 Help Center

Welcome to the Pawmerica Help Center! We're here to provide support for all your pet product needs. Whether you have questions about orders, shipping, or returns, you’ll find the answers below.

🛒 Order Questions

  • Can I change or cancel my order?
    You can modify or cancel your order within 12 hours of placing it. Contact us at pawmerica@hotmail.com as soon as possible.
  • Where is my order confirmation?
    You’ll receive an email confirmation shortly after placing your order. If you don’t see it, please check your spam or promotions folder.

🚚 Shipping & Delivery

  • Do you offer international shipping?
    Yes! We ship worldwide. Shipping times and costs vary by location.
  • How can I track my order?
    After your order is shipped, you'll receive a tracking number via email. Please allow up to 48 hours for the tracking to update.

📦 Returns & Refunds

  • What is your return policy?
    You can return unused items within 30 days of delivery. Products must be in original packaging. Return shipping is paid by the customer unless the item is damaged or incorrect.
  • How do I request a return?
    Email us with your order number and the reason for return. We’ll guide you through the process.

💳 Payments & Security

  • What payment methods do you accept?
    We accept major credit cards, PayPal, and secure online payments.
  • Is my payment information secure?
    Yes, we use encrypted SSL security to ensure your payment details are protected.

📨 Still Need Help?

If your question isn’t listed here, our support team is happy to assist you. Just reach out using the contact info below:

Business Name: PAWMERICA, LLC
Email: pawmerica@hotmail.com
Address: 6617 N. COOLIDGE AVE, TAMPA, FL 33614
Phone: +1 934-945-3196