FAQ
❓ Frequently Asked Questions
Welcome to the Pawmerica FAQ page. Find answers to some of the most common questions about our products, orders, shipping, and more.
🛍️ Orders
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Can I modify or cancel my order?
You can change or cancel your order within 12 hours of placing it. Please email us at pawmerica@hotmail.com with your order number. -
I didn’t receive a confirmation email. What should I do?
Please check your spam or promotions folder. If you still can’t find it, contact our support team.
🚚 Shipping
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How long does shipping take?
Orders within the USA typically arrive in 5–7 business days. International orders may take 10–20 business days depending on location. -
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary based on destination.
📦 Returns & Refunds
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What is your return policy?
We accept returns within 30 days of delivery for unused, original-condition items. Return shipping costs are covered by the customer unless the item is defective or incorrect. -
How do I request a refund?
Contact us via email with your order number and reason for return. We’ll guide you through the process.
💳 Payments
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What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other major secure payment methods. -
Is my payment secure?
Yes. All transactions are encrypted and securely processed through trusted payment gateways.
🐾 Products
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Are your toys safe for all pets?
Yes. Our products are tested for quality and safety. However, we always recommend supervising your pet during playtime, especially with new items. -
How do I choose the right size toy or accessory?
Each product page includes sizing details. If you're unsure, feel free to email us and we'll be happy to help.
📞 Need More Help?
If your question isn’t listed here, feel free to reach out. We're always happy to help!
Business Name: PAWMERICA, LLC
Email: pawmerica@hotmail.com
Address: 6617 N. COOLIDGE AVE, TAMPA, FL 33614
Phone: +1 934-945-3196